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The Technical Support is provided by a specialist who has comprehensive knowledge of the OpenSCADA project, therefore is an active participant and developer. The list of the specialist you can read on [[Special:MyLanguage/Works|the page of works about OpenSCADA]]. You can purchase the desired package of the Technical Support by money transfer of the corresponding to the desired package sum, using [http://oscada.org/en/services/money-transfer/ the link] and notify the selected specialist, in accordance with the [[Special:MyLanguage/Works/Technical_Support/Agreement|AGREEMENT]]. In the future, these packages will be provided with a release key for service updates of the LTS versions and access to exclusively commercial builds!
 
The Technical Support is provided by a specialist who has comprehensive knowledge of the OpenSCADA project, therefore is an active participant and developer. The list of the specialist you can read on [[Special:MyLanguage/Works|the page of works about OpenSCADA]]. You can purchase the desired package of the Technical Support by money transfer of the corresponding to the desired package sum, using [http://oscada.org/en/services/money-transfer/ the link] and notify the selected specialist, in accordance with the [[Special:MyLanguage/Works/Technical_Support/Agreement|AGREEMENT]]. In the future, these packages will be provided with a release key for service updates of the LTS versions and access to exclusively commercial builds!
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[[file:at.png]] The balance of the equivalent labor intensity of the package, after the end of the Support Period, is transferred to the [[Special:MyLanguage/Fund|Project Fund]] with the purpose of the predominant direction of Technical Support, ie costs do not "burn" or reach the Contractor without actual work and go to the development of the project. So, you can not worry too much about optimization when choosing a TP package and choose a bigger one!
 
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Revision as of 19:57, 9 February 2021

Other languages:
English • ‎mRussian • ‎Українська

Developers' team of the OpenSCADA project provides commercial Technical Support for the stable versions (LTS) and the work (Work) version of OpenSCADA. At the same moment support is available for following versions:

  • 1 Work
technical support
technical support
tests
updating 0.8.0 LTS
the releasing task

The Technical Support will allow novice users to quickly learn and feel confident in the OpenSCADA environment, at the same time, experienced users with the Technical Support will be able to build more effective solutions.

The Technical Support is provided in accordance with the AGREEMENT!

Depending on the level the following support packages are available:

Support Package Properties Cost, $
price from[!]
Roman Savochenko
Basic
  • Period of the support or total equivalent labor intensity: 1 year or 1 HD[!]
  • Response Time: 2 business days
  • Negotiation channels: through the e-mail and the support section of the forum
  • List of the services:
    • installation, projects' creating and deployment problem-solving;
    • attendant to the problem-solving consultations on the properties, capabilities, configuration and deployment;
    • operative correction of detected errors;
    • service updates of LTS and fast builds of Work for up to 1 (one) specified Linux distributive.
 200
Extended
  • Period of the support or total equivalent labor intensity: 1 year or 2 HD[!]
  • Response Time: 1 business day
  • Negotiation channels: through the e-mail and the support section of the forum
  • List of the services:
    • installation, projects' creating and deployment problem-solving;
    • attendant to the problem-solving consultations on the properties, capabilities, configuration and deployment;
    • operative correction of detected errors;
    • service updates of LTS and fast builds of Work for up to 2 (two) specified Linux distributives.
 400
Complete
  • Period of the support or total equivalent labor intensity: 1 year or 5 HD[!]
  • Response Time: 12 hours
  • Negotiation channels: through the e-mail, the support section of the forum, Jabber, Phone, other actual contacts and Instant Messaging (IM) programs of the OpenSCADA developer
  • List of services:
    • installation, projects' creating and deployment problem-solving;
    • attendant to the problem-solving consultations on the properties, capabilities, configuration and deployment;
    • operative correction of detected errors;
    • service updates of LTS and fast builds of Work for up to 5 (five) specified Linux distributives;
    • problem-solving on the customer's equipment by remote administration;
    • implementation of the extensions and additions with the common labour-intensiveness up to 5 HD[!].
 1000

The Technical Support is provided by a specialist who has comprehensive knowledge of the OpenSCADA project, therefore is an active participant and developer. The list of the specialist you can read on the page of works about OpenSCADA. You can purchase the desired package of the Technical Support by money transfer of the corresponding to the desired package sum, using the link and notify the selected specialist, in accordance with the AGREEMENT. In the future, these packages will be provided with a release key for service updates of the LTS versions and access to exclusively commercial builds!

At.png The balance of the equivalent labor intensity of the package, after the end of the Support Period, is transferred to the Project Fund with the purpose of the predominant direction of Technical Support, ie costs do not "burn" or reach the Contractor without actual work and go to the development of the project. So, you can not worry too much about optimization when choosing a TP package and choose a bigger one!

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