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Technical Support

Development team of the OpenSCADA project provides technical support for stable versions of OpenSCADA. At the same moment support is available for following versions:

The technical support will allow novice users to quickly learn and feel confident in the OpenSCADA environment, at the same time, experienced users with the technical support will be able to build more effective solutions.

The technical support is provided in accordance with the agreement (full document).

Depending on the level the following support packages are available:

Support Package

Properties

Cost, $

Basic

  • Period of support: 1 year.
  • Response Time: 2 business days.
  • Response channel: through the support section of the forum and email.
  • List of services:
    • installation, projects' creating and deployment problem-solving;
    • attendant to the problem-solving consultations on the properties, capabilities, configuration and deployment;
    • prompt correction of detected errors.

200

Extended

  • Period of support: 1 year.
  • Response Time: 2 business days.
  • Response channel: through the support section of the forum, email, Jabber and phone.
  • List of services:
    • installation, projects' creating and deployment problem-solving;
    • attendant to the problem-solving consultations on the properties, capabilities, configuration and deployment;
    • prompt correction of detected errors.

400

Complete

  • Period of support: 1 year.
  • Response Time: 12 hours, and no more than 10 requests per month.
  • Response channel: through the support section of the forum, email, Jabber and phone.
  • List of services:
    • installation, projects' creating and deployment problem-solving;
    • attendant to the problem-solving consultations on the properties, capabilities, configuration and deployment;
    • prompt correction of detected errors and exceptional build corrected packages of stable releases for a specific Linux distribution;
    • problem-solving on the customer's equipment by remote administration;
    • specialized build of stable releases for a one selected distribution;
    • implementation of the extensions and additions with the labour-intensiveness up to 1 man-day, no more than 10 extensions.

1000

 

The technical support is provided by a specialist who deals with such activities, and a list of which you can read on Opens external link in new windowthe page of works about OpenSCADA. You can purchase the desired package of the technical support by money transfer of the corresponding to the desired package sum, using the link and notify the selected specialist. In the future, these packages will be provided with a release key for service updates of the LTS versions and access to exclusively commercial builds!

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